01736 797168

Terms & Conditions

If you access and use this Web site (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, do not use the Site.

 

General

  • All products and services of Sports Travel South West and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.
  • The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.
  • The information, material and content provided in the pages of the Site (the “Information”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

 

Internet E-Mail

  • Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.

 

No Endorsements

  • No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.

 

Links/Software

  • Links from or to web sites outside the Site are meant for convenience only. Sports Travel South West does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Sports Travel South West will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and Sports Travel South West is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

 

Payment for Products & Services

  • All Credit Cards will be processed in Canadian Dollar at the time of payment. Sports Travel South West is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.

 

Refund / Cancellation Policy

 

Services

 

Private Training

  • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed.
  • Any sessions missed with less than 24 hours notification are forfeited.
  • If you have not already paid for the session, your account/card will be charged for the full amount of the session.
  • If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.
    – Additionally, reserved time slots may be lost if payment is not made in a timely manner.

 

Registered Programs

  • Pre-paid classes are refundable
  • If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund.
    – NOTES: Service credits are valid for 30 days only!
  • If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
    – There is no cash refund.
    – There is no refund for merely changing your mind!
    – We are here to get you results and these results cannot be achieved if you fail to attend the program!
    – This is not negotiable.

 

Individual Classes

  • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed.
  • Any classes missed without 24 hours notification are forfeited.
  • If you have not already paid for the class, your account/card will be charged for the full amount of the session.

 

Consulting

  • No refunds are available for completed consulting services.
  • Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and the Sports Travel South West subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details.

 

Products

 

Fitness Equipment and Accessories

  • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
  • Products which are defective or damaged upon arrival may be returned immediately for exchange.
    – Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page
  • Customers are responsible for all shipping charges on exchanges or refunds.
  • Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product

 

Books, DVD’s, Posters

  • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
  • Products which are defective or damaged upon arrival may be returned immediately for exchange.
  • Customers are responsible for all shipping charges on exchanges or refunds.
  • Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.

 

Digital Products (Audio, Video, E-Book downloads)

  • These products are not eligible for return or exchange.
  • Should your file be defective or damaged upon arrival please contact the appropriate division of the Sports Travel South West where you purchased the product and we will arrange for a copy of the file to be re-sent.
  • Should you be dissatisfied with the quality or content of the file, we would be happy to hear your feedback. Please contact the appropriate division of the company.

 

Privacy Policy

 

Effective date: May 25, 2018

This privacy policy sets out how Sports Travel South West uses and protects any information that you provide when you use this website.

Sports Travel South West is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We use your data to provide and improve our service. By using our service, you agree to the collection and use of information in accordance with this policy.

Information That We Collect

In running and maintaining our website we may collect and process the following data about you:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  • Information provided voluntarily by you. For example, when you sign up, enquire or book a tour.
  • Information that you provide when you communicate with us by any means.

 
Use of Your Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

If you have previously booked a tour or services from us we may provide to you details of similar goods or services that you may be interested in.

Your personal details will remain private and confidential. We will never sell or share your personal details in any way with third parties. All data collected is for our internal use only.

Security

We are committed to ensuring that your information is kept private and stored securely. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

Use of Cookies

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement, interaction and usage of the website, but will not store, save or collect personal information and you will not be identified personally.

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

http://www.google.com/intl/en/policies/privacy/

Sports Travel South West may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: enquiries@sportstravelsouthwest.co.uk